Rachel Kaplan's Commitment to Quality

In light of the current economic situation, our commitment to both quality and service is more important than ever. We believe that what makes French Links Tours different from other private tour companies is our caring and individualized approach to each of our guests. With that in mind, we wish to share our ten service ’commandments,’ which we expect to be adhered to by each of our guides and other suppliers.

I) We aim to provide a friendly and considerate welcome that includes special attention to people’s physical needs and specific interests.

II) We select our guides according to client needs; generally we work with guides and chauffeurs that have a minimum of ten years experience. Our goal is for each of our guides and drivers to follow the suggested program, and to only change that program when it is at the client’s request.

III) We only work with reliable, licensed guides who have an excellent educational background, fluency in English and other languages, as well as the proper credentials to guide in the museums and monuments of their local city and region.

IV) We only refer our guests to restaurants, clubs and transportation suppliers that have proven to have consistently high standards of service and quality.

V) We pride ourselves on providing a comprehensive level of service, which includes wheelchair-accessible tours and transportation, special dietary requests, and medical assistance should the need arise.

VI) We offer a rapid response to client requests, not just with the initial inquiry but every step of the way, including during the actual travel program.

VII)We provide detailed, illustrated itineraries, itemized bills in either Excel or PDF format, debit authorisation forms and a secure service for processing charges.

VIII) We make sure that your travel program is as smooth and seamless as possible, so that you never have to wait on line or have to put up with inferior, indifferent service.

IX) We aim to be creative and flexible, so that you don’t feel boxed into a rigid schedule but instead get to visit and discover at your own comfortable pace.

X) If problems do arise we attend to them immediately, and always seek a way to resolve them efficiently and amicably.