Trip Planning Procedure

Following a client's request by email or by phone, French Links Tours will send a quote for trip planning that includes a detailed backgrounder on the destination and sites, an itinerary of visits and events, restaurant bookings and transfers. Once the fee is agreed upon and paid by major credit card, we will send a detailed illustrated itinerary.

Contractual Agreement with the Purchaser

Once the client has accepted the itinerary and itemized costs for the travel program, the client must return by fax or scanned document, a fully complete debit authorization form that includes billing address, telephone number, full credit card details and client signature.

The payment is processed through a secure server system only accessible to the owner/president of French Links Tours/Events & Company. Once payment has been accepted, the purchaser is immediately notified.

French Links Deposit Policy

All programs require a 50% minimum deposit and must be paid in full prior to the party's arrival.

All programs booked 6 months to 1 year in advance require minimum 50% minimum deposit and must be paid in full one month prior to the parties arrival.

All programs booked in this calendar year (2011) must be paid in full prior to the party's arrival.

Cancellation Policy

If you cancel a program, you must inform French Links Tours/Events&Company by fax as well as by email, a procedure that will determine your refund.

If your trip is cancelled between 60 and 30 days before the date of arrival, your refund is 50% of the total bill; Between 21 and 29 days, your refund will be 30% of the total bill; 20 days or less, there is no refund.

There are no refunds on planning fees.

French Links Tours strongly advises the purchaser to take out trip insurance; the one that we recommend most is Travelex.

Trip Modifications Policy

If you request additional services and tours during your trip, your credit card will be charged with your prior consent. If you decide to cancel or abbreviate a tour during your trip, there will be no refunds.

In case of an unforeseen event, including security, climate and labor strikes, French Links Tours reserves the right to modify or cancel the services before or during your trip.

French Links Tours absolves itself of all liability in such situations and no indemnity will be applied.

Claims

All claims must be made by fax within one week after the services have taken place. After this period no claim will be accepted.

Jurisdiction

All litigation issues will be addressed in a French court in Paris where French Links Tours/Events & Company is based.